Warranty Policy

1. Overview of Warranty Coverage

MyTemple is committed to ensuring customer satisfaction through quality assurance on eligible products. This Warranty Policy outlines the terms, conditions, and procedures governing warranty services for products purchased through our Platform at mytemple.ae. Given the specialized nature of our product catalog—prayer, meditation, and spiritual essentials—warranty coverage applies selectively based on product category and durability characteristics.

2. Warranty Scope and Applicability

2.1 Products Covered Under Warranty

Limited warranty protection extends to the following durable, non-consumable product categories:

• Metal and Brass Items: Prayer idols, statues, puja thalis, bells, diya stands.
• Electrical/Electronic Items: Electronic prayer lamps, audio devices, diffusers.
• Stone and Crystal Products: Carved stone idols, crystal and gemstone artifacts.
• Wooden Products: Wooden prayer altars, carved wooden panels.

2.2 Products Excluded from Warranty

IMPORTANT: The following product categories carry NO warranty coverage:

• Consumable Items: Incense sticks, dhoop, loban, camphor, diya oil, Gangajal, prasad items.
• Natural Fragrances: Essential oils, attar, aromatic powders.
• Personal Items: Prayer beads (mala), rudraksha, worn jewelry, cloth items.
• Books and Printed Materials: Religious texts, calendars, posters.
• Handmade Craft Items: Products explicitly sold as handcrafted with natural variations.
• Clearance/Sale Items: Products purchased during final sale promotions.

3. Warranty Duration and Terms

3.1 Standard Warranty Period: Electronic Items: 3 months. Metal, Brass, Stone, and Wooden Items: 30 days.

3.2 Manufacturer's Warranty: Manufacturer's warranty terms supersede our standard warranty where applicable.

3.3 What Warranty Covers: Manufacturing defects in materials, design flaws, and workmanship defects.

3.4 What Warranty Does NOT Cover: User-caused damage, liquid/fire damage, normal wear and tear, misuse and negligence, unauthorized interventions, and natural material variations.

4. Warranty Claim Process

To claim warranty, simply send us an email on info@mytemple.ae and share the Order ID and contact info, along with product images and describe your issue. Our customer executive will reach you in 3-5 business days.

5. Warranty Service Options

Upon approval, we provide Repair, Replacement, or Refund at our sole discretion. Timelines vary depending on the service required.

6. Customer Responsibilities During Warranty Claims

Before submitting products for service, customers must remove all personal data and accessories. Customers must also provide accurate contact information and inspect serviced products upon return within 48 hours.

7. Warranty Service Fees and Charges

No charges apply for valid warranty claims. Fees may apply for out-of-warranty repairs, special pickup/delivery, or rejected claims.

8. Special Provisions

Warranty coverage is non-transferable. Repair or replacement does NOT extend the original warranty period. Unclaimed products will be disposed of after 30 days.

9. Limitations and Disclaimers

Natural material products and handcrafted items may exhibit variations that are not considered defects. To the maximum extent permitted by UAE law, our liability is limited to repair, replacement, or refund.

10. Legal and Regulatory Compliance

This Warranty Policy is governed by the consumer protection laws of the United Arab Emirates. Disputes will be resolved through direct communication or Dubai Courts as the exclusive jurisdiction.