Privacy Policy

1. Introduction

MyTemple, an ecommerce platform, is committed to protecting the privacy and security of personal information collected through our e-commerce platform at mytemple.ae and associated mobile applications (collectively, the "Platform"). This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you access or use our Platform and Services. By using our Platform, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy. References to "you," "your," or "user" mean you as an individual or legal entity accessing our Services.

1.1 Third-Party Links

Our Platform may contain links to third-party websites, social media platforms, payment gateways, and external services. We do not control these third-party sites and are not responsible for their privacy practices. When you navigate away from our Platform, we encourage you to review the privacy policy of each website you visit.

1.2 Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will post the revised policy on our Platform with an updated effective date. Your continued use of our Services after such modifications constitutes acceptance of the revised Privacy Policy.

2. Minors and Age Restrictions

Our Platform and Services are intended exclusively for individuals who have attained the age of majority under applicable UAE law (18 years and above). We do not knowingly collect personal data from minors. If you are a parent or guardian and believe we have inadvertently collected information about your child, please contact us immediately so we can delete such information promptly.

3. Categories of Personal Data We Collect

Personal data refers to any information that can identify you as an individual. We collect various categories of personal data to provide, improve, and personalize our Services:

• 3.1 Identity Data: Full name, Title and gender, Date of birth
• 3.2 Contact Data: Email address, Mobile phone number, Residential address, Delivery addresses, Billing address
• 3.3 Account Data: Username and account credentials, Password (stored in encrypted form), Security questions and answers, Account preferences and settings, Language preferences
• 3.4 Transaction and Payment Data: Order history and purchase details, Payment method information (card type, last four digits), Payment gateway transaction IDs, Billing information, Refund and cancellation records, Wallet balance and transaction history, Promotional code usage
• 3.5 Technical Data: IP address and geolocation data, Browser type and version, Device type, model, and operating system, Mobile application version, Screen resolution and display settings, Time zone and language settings, Device identifiers, Cookies and similar tracking technologies
• 3.6 Behavioral and Usage Data: Pages viewed and navigation patterns, Products viewed, searched, and wishlisted, Time spent on pages and features, Click-through behavior, Shopping cart activity, Search queries and filters applied, Product reviews and ratings submitted
• 3.7 Communication Data: Customer service inquiries and support tickets, Email correspondence and chat transcripts, Phone call recordings (where permitted by law), Feedback, complaints, and survey responses, Communication preferences and opt-in status
• 3.8 Marketing and Preference Data: Marketing consent status, Communication channel preferences, Product category interests, Notification settings, Newsletter subscription status

3.9 Aggregated and Anonymous Data

We may create aggregated, de-identified, or anonymized data from personal information by removing identifiers. This statistical data does not directly or indirectly identify individuals and may be used for analytics, research, and business intelligence purposes without restriction.

4. How We Collect Your Personal Data

4.1 Information You Provide Directly

We collect personal data that you voluntarily provide when you create an account, make purchases, submit product reviews, subscribe to newsletters, or contact customer service.

4.2 Information Collected Automatically

When you access our Platform, we automatically collect certain data through Cookies, Log Files, and Mobile Application Data.

4.3 Information from Third Parties

We receive personal data from external sources including Payment Service Providers, Logistics and Delivery Partners, Social Media Platforms, and Marketing Analytics Partners.

5. Legal Basis and Purposes for Processing Personal Data

We process your personal data only when we have a lawful basis to do so, including Contract Performance, Legal and Regulatory Compliance, Legitimate Interests, and with your explicit Consent for marketing and optional features.

6. How We Use Your Personal Data

We use your personal data for Service Delivery and Order Fulfillment, Account Management, Customer Support, Payment Processing, Security and Fraud Prevention, Personalization, Marketing, Analytics, and Legal Compliance.

7. Who We Share Your Personal Data With

We do not sell your personal data. We share your information with trusted partners and service providers (Delivery Partners, Payment Processors, Cloud Hosting), Business Partners and Affiliates, Advertising and Analytics Partners, Legal Authorities, and in the event of Business Transfers.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations.

9. Security Measures

We implement comprehensive technical, administrative, and physical safeguards to protect your personal data, including SSL/TLS encryption, multi-factor authentication, firewalls, and restricted access to data centers. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.

10. Your Privacy Rights

Under UAE data protection laws, you have the right to Access, Rectification, Erasure, Restrict Processing, Data Portability, Object, and Withdraw Consent. You may exercise these rights by contacting us at info@mytemple.ae.

11. Marketing Communications

With your consent, we send promotional emails, SMS notifications, and push notifications. You can opt out at any time through the unsubscribe links, account settings, or mobile device settings.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please leave a message at info@mytemple.ae.